Privacy Policy

Last Updated: 7th September, 2025

At Shep AI Solutions, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our services.

1. Information We Collect

We may collect the following types of information when you use our services:

- User Inputs: Information you provide through interactions with our AI tools, including text and conversations.

- Contact Details: Name, email address, phone number, and other information you provide for communication.

- Conversations & AI Data: Content shared during support, chat, or AI sessions to help improve AI model performance.

- Payment Information: Billing details and payment data, processed securely via third-party providers.

2. How We Use Your Data

Your information is collected and used for the following purposes:

- To provide and operate our AI and automation services.

- To improve and train AI models, while applying safeguards to protect your data.

- To process payments and manage billing.

- To deliver customer support and respond to inquiries.

- To comply with legal and regulatory obligations.

- To send marketing communications (if you have not opted out).

3. Third-Party Services

We may share your data with trusted third parties only to the extent necessary to provide our services:

- Hosting & Infrastructure: Go High Level, Build My Agent, Make.

- AI & Automation: OpenAI.

- Messaging & Communication: Twilio.

- Payments: Stripe.

These providers are bound by their own privacy and data protection obligations.

4. Data Retention

We retain your data until your account is deleted or until retention is no longer necessary for legal, contractual, or business purposes.

5. Data Security

We use industry-standard encryption and access controls to protect your information from unauthorized access, disclosure, or misuse.

6. International Data Transfers

Your data is stored and processed in Australia. We do not transfer data internationally.

7. Your Rights

As a user, you have the following rights:

- Opt-Out of Marketing: You may unsubscribe from promotional communications at any time.

- Data Deletion: You may request the deletion of your personal data by contacting us.

We will respond to all requests in line with applicable privacy laws (including GDPR and CCPA where relevant).

8. Automated Decision-Making & AI Data Handling

Some services involve automated decision-making and the use of AI models. While user inputs may be used to improve AI systems, we take steps to minimize personal data exposure and apply strict safeguards. We do not use your personal data to make solely automated decisions that have legal or significant effects without your explicit consent.

9. Contact Us

For any privacy-related questions, concerns, or requests, please contact:

Shep AI Solutions
Attention: Eden Shepherd (Founder).

Business Address: 1120 McDonalds Track, Nyora, Victoria, Australia.
Contact Email: [email protected]
Website URL: shepaisolutions.com