Terms of Service
Last Updated: 7th September, 2025
Welcome to Shep AI Solutions. These Terms of Service (“Terms”) govern your access to and use of our services, including our AI-powered receptionists, chatbots, SMS lead regeneration, and related offerings (“Services”). By using our Services, you agree to these Terms. If you do not agree, you may not use the Services.
1. Business Information
- Business Name: Shep AI Solutions.
- Business Address: 1120 McDonalds Track, Nyora, Victoria, Australia.
- Contact Email: [email protected].
- Website: shepaisolutions.com.
- Jurisdiction: Victoria, Australia.
2. Eligibility
- You must be at least 18 years old to use our Services.
- Our Services are available to users worldwide.
- Services may be used for both business and personal purposes.
3. Services Provided
We provide AI-powered SaaS solutions including:
- Virtual receptionists.
- Chatbots.
- SMS lead regeneration tools.
- Other AI-driven automation services.
Our Services are not professional advice (e.g., medical, legal, financial) and should not be relied upon as such.
4. Payment Terms
- Services are offered on a subscription basis (monthly), with options for one-time fees, free trials, and demos.
- Automatic billing occurs at the beginning of each billing cycle.
- No refunds are provided for any fees paid, except where required by law.
- You are responsible for ensuring timely payment; failed payments may result in suspension or termination of Services.
5. User Responsibilities
You agree to:
- Use our Services only for lawful purposes.
- Not misuse AI for harmful, deceptive, or illegal content.
- Not spam, scrape, or reverse engineer our Services.
- Not infringe on third-party intellectual property rights.
- Be responsible for any content you provide when using the Services.
6. Company Rights
We reserve the right to:
- Suspend or terminate accounts that violate these Terms or for non-payment.
- Modify or discontinue any part of the Services, temporarily or permanently, with or without notice.
7. Intellectual Property
- Agency Content: All software, branding, AI models, and underlying technology remain the exclusive property of Shep AI Solutions.
- Client Content: You retain ownership of the content and materials you upload or provide.
- AI Outputs: You are granted a license to use AI-generated outputs for lawful purposes. Outputs may not be used in ways that violate these Terms or applicable laws.
8. Disclaimers & Limitation of Liability
- AI outputs may contain inaccuracies or errors. We do not guarantee the accuracy, completeness, or reliability of AI-generated content.
- Our Services are provided “as is” without warranties of any kind.
- To the fullest extent permitted by law, Shep AI Solutions will not be liable for indirect, incidental, or consequential damages.
- Our total liability will not exceed the amount you paid us in the 12 months prior to the claim.
9. Termination
- User-Initiated: You may cancel your account at any time.
- Company-Initiated: We may suspend or terminate your account at any time, including for violations of these Terms or non-payment.
- Upon termination, your right to use the Services will immediately end.
10. Governing Law & Dispute Resolution
These Terms are governed by the laws of Victoria, Australia.
Any disputes will be resolved in the courts of Victoria, unless otherwise required by law.
11. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on our website, and continued use of the Services constitutes acceptance of the updated Terms.
12. Contact Us
For questions or concerns about these Terms, please contact:
Shep AI Solutions
Attention: Eden Shepherd (Founder).
Business Address: 1120 McDonalds Track, Nyora, Victoria, Australia.
Contact Email: [email protected]
Website URL: shepaisolutions.com